South Yorkshire Police say they launched their virtual live chat assistant Bobbi on 1 October, replacing their old webchat service.
The force says Bobbi dealt with around 70% of live chats itself, with the remaining 30% picked up by Digital Desk operators.
Police say the average first response time for live chats escalated to a human operator improved by around one minute, from two minutes and 34 seconds in September to one minute and 36 seconds in October.
Last month also saw an increase in online reports, with more than 7,000 people choosing to report this way — the highest number of online reports the force has received in one month.
Police say reporting online where you can helps reduce demand on the 101 service, meaning those who need to call can get through more quickly. Using Bobbi for general queries rather than calling the control room will also reduce phone line demand.
The force reminds people that if you need to report an emergency incident, you should always call 999.